Questions you should ask your Property Manager

Q: Once a tenant pays rent how long does it take for it to be paid into my bank account? I have heard that with some agents this can take too long.

At RUN:Your rent is dispersed to you as soon as rent is cleared or if you would like you can nominate a day of the month for it to be paid. We have a measure called "Money On Time Early Release" that monitors this process.

Q: Can I see all my financial records and copies of invoices online?

At RUN:You can view all your financial details, financial transactions, important documents, tenant and lease details online 24 hours a day 7 days a week.

Q: How long should it take to lease my property should it become vacant?

At RUN:We have over 10,000 tenants looking for properties. We have a dedicated leasing team who ensure the effective leasing of your property. In addition to standard leasing activities we work with relocation agents across Australia who facilitate the moves of many Executives from large Australian and International clients.

Q: Are experienced leasing professionals dedicated to finding the right tenants for your property?

At RUN: We have Executive Leasing specialists who work with your Property Manager to ensure you get the highest quality tenant and the best rent - fast!

Q: Are Open for Inspections held for properties for lease?

At RUN:Regular open for inspection times are scheduled to suit prospective tenants needs.

Q: Are prospective tenants personally shown through properties for lease?

At RUN: We work with prospective tenants to personally show them properties.

Q: Is your property marketed on at least 4 websites, plus For Lease books at each local office?

At RUN: Your property gets maximum exposure when we are leasing it.

Q: Are tenants carefully selected and checked to ensure your valuable investment property is leased to the best possible tenant?

At RUN: A rigorous interview and screening process is conducted to ensure the highest quality tenant is selected.

Q: Are documented systems in place for property management?

At RUN: We have systems and processes in place with detailed KPI's that are centrally monitored to minimise the chance of human error. We have brought Property Management into the 21st century.

Q: Are rent arrears followed up every day, with letters sent out at the right time and in accordance with legislation?

At RUN: We have a sophisticated system that ensures rent is paid on time. Should it be required RUN follows the processes required under legislation.

Q: Are rent reviews negotiated regularly to achieve the best possible market rent?

At RUN: You can expect regular rent reviews to ensure your property is always at market level.

Q: Are all contractors working on my property properly licensed and insured?

At RUN: We have a large network of contractors who are experience, licensed and insured to ensure any necessary works are completed effectively.

Q: Are repairs and maintenance dealt with promptly, and in accordance with owners instructions?

At RUN: We work closely with you to ensure all necessary works are efficiently managed.

Q: Are contractors regularly reviewed to ensure competitive pricing?

At RUN: We leverage our multi office network to ensure you get the best price and highest quality works possible.

Q: Are property inspections detailed and include photos?

At RUN: Our inspections include photos these can also be viewed online through our unique landlord portal, RUN Online.

Q: Are experienced and professional staff leasing and managing my property & are they receiving ongoing training?

At RUN: RUN staff are hand picked to ensure the are the best. We coach and train all staff to the highest standard.